Thank you for your purchase. We hope you are happy with your jewelry purchase. However, if you are not completely satisfied with your jewelry purchase for any reason, you may return it to us for a store credit. Please see below for more information on our return policy. Books are non-returnable.
Should you not be satisfied with your purchase and want to return the product, we must receive notification with 4 days of receipt. Said item, must be returned to us within 10 days of return request.
To return an item, The cost to return an item is the responsibility of the purchaser, we do not refund return shipping expenses and are not responsible for returned items that lost or damaged. For your protection, ship the returned item insured with tracking, in the same inner packaging as received e.g., jewelry box and packing material. Items must be returned in the condition they were received with all original tags and labels attached. Once item is returned, you will be issued online store credit.
Please mail your return to:
836B Southampton Road #269
Benicia, CA 94510
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 4 days from the receipt of your item to process your return.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
ITEM RECEIVED DAMAGED
Items are shipped insured via the USPS. Should you receive an item damaged, please notify us within 4 days of receipt. Please include pictures of both the inner and outer packaging, and the damaged item and submit to us for our records. RETAIN ALL ITEMS INCLUDING PACKAGING UNTIL CLAIM IS FULLY PROCESSED.
The Napier Book will initiate the claim on the purchaser’s behalf, but the USPS may require additional proof by the purchaser. Please note insurance claims cannot be filed before 15 days of mailing and may take some time to be adjudicated. We will refund you within 3 business days after claim is approved. To learn more about postal mail claims, visit here. https://www.usps.com/help/claims.htm
Please note the following requirements may be required of purchaser/recipient.
FROM THE USPS WEBSITE
Proof of Damage
Photos that clearly show the extent of damage will help with your case. For damaged claims, you’ll also need to provide an estimate of the repair costs from a reputable dealer.
- Save the original packaging and everything in the package until your claim is settled.
- Do not throw out damaged items, even after you photograph them.
- Do not reship items that were not damaged. Save them with the damaged items.
- You may be asked to take the entire package to your local Post Office™ facility for inspection.
If you have any questions concerning our return policy, please contact us at: info @ napierbook.com.